Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at hello@griham.ca. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at hello@griham.ca. 

Change or cancel your order
You may not cancel and request a refund for an order before it is delivered to the address indicated during purchase. If you change your mind about an order, you can request a return or refund once the order has been received.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Your refund will be issued to your original payment method for the amount paid for the merchandise, excluding shipping and handling fees, which are non-refundable—unless we made an error and sent you the wrong item.

Return shipping costs

A small return fee applies for mail-in returns. We’ll provide a prepaid return label. A flat fee of $9.99 will be deducted from your refund to cover shipping costs.